Contact us for customized design
10% off first order
FAQs
Where do you ship?
We ship to the following countries:
- Asia: Hong Kong, Macau, Mainland China, Indonesia, Japan, Singapore, South Korea, Taiwan, Thailand
- European Union Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
- Oceania: Australia, New Zealand
- Middle East: United Arab Emirates
- North America: Canada, United States
- United Kingdom
What's the return process?
- Hong Kong & Macau
We are pleased to offer free return.
We create a return label for you to use for the return shipment. A flat fee of US$5 will be deducted from your store credit once a shipping label is generated. It is the customer’s responsibility to ensure the safe return of the item(s), and the responsibility remains with the customer until our team confirms receipt.
- Oceania (Australia, New Zealand), Middle East (United Arab Emirates), North America, (Canada, United States), European Union Countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden) & United Kingdom
Returns should be sent to our Hong Kong office (import duties and taxes may apply). Please note that the customer is responsible for all shipping costs. You are welcome to choose your preferred carrier. For your security, we recommend obtaining a tracking number to ensure protection against theft or loss during transit.
How long will it takes to receive my order?
Each of our products is handcrafted with care. Please allow 3-4 business weeks for us to create and prepare your order. For bespoke orders production times vary. You can find estimated shipping dates on product pages or contact us if you have a question.
What are your pieces made from?
We work with recycled 14K/18K gold, sterling silver, brass, sourced from accredited suppliers.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Paypal and Apple Pay.
How do I find my ring size?
We recommend visiting our Ring Size Guide for more information.
Do you offer customisation?
We offer bespoke design service for customers who want to have a one-of-a-kind piece. Contact us if you have any idea in mind!
How do I clean my jewelry?
Check out our Jewelry Care Guides for tips to keeping your pieces shine.
