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FAQs
Where do you ship?
We ship to the following countries:
- Asia: Hong Kong, Macau, Mainland China, Indonesia, Japan, Singapore, South Korea, Taiwan, Thailand
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
- Oceania: Australia, New Zealand
- Middle East: United Arab Emirates
- North America: Canada, United States
- United Kingdom
How long will it takes to receive my order?
Each of our products is handcrafted with care. Please allow 3-4 business weeks for us to create and prepare your order. For bespoke orders production times vary. You can find estimated shipping dates on product pages or contact us if you have a question.
What are your pieces made from?
We work with recycled 14k gold, sterling silver, sourced from accredited suppliers.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Paypal and Apple Pay.
How do I find my ring size?
We recommend visiting our Ring Size Guide for more information.
Do you offer customisation?
We offer bespoke design service for customers who want to have a one-of-a-kind piece. Contact us if you have any idea in mind!
How do I clean my jewelry?
Check out our Jewelry Care Guides for tips to keeping your pieces shine.